ANSWERS TO FREQUENTLY ASKED QUESTIONS

A: Wellvolution is a Blue Shield of California health platform that offers a select collection of lifestyle programs, tools, and apps to qualified members at no extra cost. Wellvolution has a matching quiz to help you identify areas to work on and find a program that is right for you.

A: Members of most Blue Shield health plans have access to Wellvolution. To find out if you are eligible, log in to Wellvolution with your Blue Shield online account or create a Wellvolution account if you don’t already have one. We’ll confirm whether you’re qualified to receive the programs at no additional cost. Next, tell us about your health goals and we’ll suggest program choices that are right for you. Wellvolution health programs are designed to address specific health needs as determined by your health status, health history, and lifestyle, so some programs may not be available to all members.

If you are a member of a plan that doesn’t offer Wellvolution, you can still access our Diabetes Prevention Program that is designed to help you achieve optimal weight and reduce the risk of Type 2 diabetes.

A: Programs are available to help you lose weight; control type 2 diabetes; reduce your risk of developing type 2 diabetes; manage anxiety and depression; quit smoking; improve sleep, reduce stress, and boost your resilience; and more. Wellvolution offers programs from leading providers including WW (Weight Watchers reimagined), Headspace, Betr Health, Virta, Headspace Care, Virgin Pulse, EX Program, and more. You can see a list of all programs on our programs page.

A: Yes, we encourage you to select more than one health goal through Wellvolution. You may not be enrolled in more than one program in one health goal at a time, but may switch programs within a health goal. If you realize the program you selected is not a good fit, it is best to change to a new program within the first week or two of getting started.

The exception to multi-program enrollment allowance is the Cardiometabolic programs. You may not enroll in more than one cardiometabolic program at a time. Cardiometabolic programs include weight management, diabetes management, diabetes prevention, and hypertension.

A: Diabetes Prevention Programs in Wellvolution are designed for members at risk of developing type 2 diabetes, as determined by health status, health history, and lifestyle. If, based on your health profile, you got a recommendation for a different program, we hope you’ll considering giving it a try!

A: Think of Wellvolution as your gateway to health providers and programs. It is a central place that lets you choose programs and ensures that you never have to deal with paperwork, co-pays or anything of the sort. Individual programs in Wellvolution are delivered by our providers, most of which use apps as their way to interact with you and deliver services. That second enrollment process you may experience is your set up with the health provider you selected.

A: It depends on the program you selected. Most commonly after selecting “Launch program website” you will be directed to the provider’s web page to sign up. You may also receive follow up communication from the program or Wellvolution. You can always log back into Wellvolution and get to your program from your dashboard.

A: There are a few possibilities. If you have improved your personal health since the last time you were qualified or lost the extra weight, your lowered risk may mean you no longer meet the qualifying criteria. Or, you may simply be already enrolled in another program if you have completed the enrollment previously. If you need help navigating eligibility, switching programs, or have questions, please call the Wellvolution customer support line: 866.671.9644.

A: We have created a “Browse all programs” option, but you must be qualified for the program you select. If you are qualified, you will be able to enroll in that program. If you have already enrolled and wish to change programs, you may do so by calling the Solera Participant Care Center: (844) 206-3730.

A: It’s easy. Once you are logged in, click on the ‘Settings” link in the top menu, scroll to the bottom of the screen and click ‘Change my program’.

Please note that to make best use of your time and our programs, if you realize the program you selected is not a good fit, it is best to change to a new program within the first week or two of getting started. For health management programs, you may change to a new program provider once in the first 63 days.

A: Once you select a program, you will be redirected to a new page in a new browser tab to complete the final steps so you can get started. You will also have access to fitness classes, recipes and more on the Everyday Choices section of your dashboard.

A: Yes. Although many of our programs work through smartphone apps, you can typically access Wellvolution and our programs on a computer, tablet, or a smartphone internet browser. All users must have a valid email address to create an account and verify their eligibility using their Blue Shield of member ID.

A: Yes. For members who already have blueshieldca.com member portal access, single sign on allows you to use those credentials to log in without having to create a new account on Wellvolution.

A: Access to the member portal is not required. Most Blue Shield members are eligible and have the option to sign up or sign in through Wellvolution.com. All you need is a valid email address and your member ID number handy to verify your eligibility.

A: Wellvolution programs are specifically designed by doctors to support those with chronic conditions through coaching and health lifestyle education, guidance and support. If you are concerned that your health complications may prevent you from following the diet and exercise recommendations of the programs, please consult your healthcare practitioner. If you start a program and find that the program you selected is not right for you, please go to the settings menu in the top navigation area and select a new option.

A: If you are pregnant, it is always good to consult with your healthcare practitioner before starting a healthy lifestyle or preventive program. Once you are cleared, log in and follow health profile questions to let us help you find a program that is right for you. Some programs are not appropriate for women who are pregnant and will not be offered.

A: There are a few possibilities: Program providers may be outreaching to those already participating in their program or who selected their program through Wellvolution but haven’t started yet. In other cases, providers advertise to the public or may have gotten your contact information in some other way.

If you are being directed to sign up at Blueshieldca.com or Wellvolution.com (may include /name of company), it would be legitimate. Please remember that Wellvolution will never ask you for your credit card information or ask to pay any fees or co-pays. Stay safe, and if you receive a promotion and doubt its origin, login to Wellvolution.com to see if you are eligible and qualify for the program.

A: There is an “Invite a Friend” link on the dashboard menu you see when you log in to Wellvolution.com/dpp. Click it to get a link to share with friends and family who may be interested in joining the same program you are using.

A: Wellvolution users with more than one account can now link those accounts on the website. If you get a duplicate account message simply log out and then log back in to continue using the platform. Please contact the Wellvolution customer support line: 866.671.9644 if you need help.

A: If you have checked your spam and junk mail folders in your email and still cannot find the “reset password” email, then you will need to contact Blue Shield customer service line: 800.393.6130 or contact the Wellvolution customer support line: 866.671.9644 so that someone can help you.

A:

1. Upon enrolling in your selected program, you'll have access to 365 days of premium mental health content. Once that time has elapsed, depending on your program, you will receive the following messages:

1a. Headspace: You will receive an in-app message that says: "Your access to Headspace premium content has expired. Please contact your health plan for details on how to renew this subscription."

1b. Headspace Care: in-app notices that your access has expired and a link to renewal options. Although out-of-pocket costs are listed, you can re-enroll through Wellvolution to regain access at no cost and keep your same coach.

2. You will also receive email reminders from Blue Shield of California encouraging you to renew and what steps to take. To re-enroll, you can log back into Wellvolution, choose your mental health goal and take the quiz again to select a program. You can then pick up where you left off.

A: Participation counts! If you are enrolled in one of our programs to lose weight or treat diabetes and actively participate during the first 4 weeks after signing up, you will be eligible for a Fitbit activity tracker. Some programs even allow up to 63 days to complete the required participation milestone. Please speak with your coach to see what is considered meaningful engagement for participation in your selected program. Current programs that offer a Fitbit are Betr Health, HabitNu, Brook+, MonjWell, PlateJoy, Restore Health, Virgin Pulse Transform for Prediabetes, Virta, and WW.

A: Once you are eligible for the Fitbit based on your participation, you will receive an email that contains a special Fitbit code and a link to a page where you can select a free Fitbit or choose to buy a premium model at a discounted rate.

A: Please contact the Wellvolution customer support line: 866.671.9644

A: Please contact Fitbit support for any issues with your Fitbit order at (844) 534-8248

A: Tech is very helpful at making our lives easier – especially when it comes to tracking progress as we weigh ourselves every day. If you enroll in a health management program with Wellvolution, the program provider will mail you a digital scale at the start of the program to set you up for success. Current programs that offer scales are those that do not meet live and in person and include Betr Health, HabitNu, Brook+, MonjWell, PlateJoy, Restore Health, Virgin Pulse Transform for Prediabetes, and Virta.

A: It’s easy. Once you are logged in, click on the ‘Settings’ link in the top menu, scroll to the bottom of the screen and click ‘Change my program’.

Please note that to make the best use of your time and our programs, it is best if you find the program best for you in first week or two of getting started. For health management programs, feel free to change a provider once in the first 60 days. Non-health management programs can be changed as often as you wish.

A: Usually members receive this type of email if they did not complete the signup process. Once you complete the signup process on Wellvolution, you will have access to the Wellvolution network and can sign up for a program that is right for you.

A: Please contact the Wellvolution customer support line at 866.671.9644 to update your email address on Wellvolution.